Key principles are as follows, but not limited to:
- It is the responsibility of authorized account administrators to respond to residents on their social media sites. Sacramento County employees should respond with short and completely factual responses, and/or with information that corrects misinformation posted by residents. For example: posting a Sacramento County written policy, sharing meeting date, and/or providing links to correct information.
- Residents should be encouraged to use established communication methods to contact the County such as 311, 911, or other established channels.
- Customer protection and respect are paramount.
- We will use every effort to keep our interactions factual and accurate without personal or emotional bias.
- We will strive for transparency in our interactions.
- We will provide links to credible sources of information to support our interactions, when possible.
- We will publicly correct any information we have communicated that is later found to be in error.
- We are honest about our relationships, opinions, and identity.
- We respect the rules of the venue.
- We protect privacy and permissions.
- Remember that that the purpose of social media is to promote a department or to promote programmatic and policy interests, in accordance with County goals and objectives.